Shipping and returns
Return Policy: All merchandise rewards come with a 30-day return policy from date of order receipt. Please contact TD Easy RewardsSM call center at 1.877.745.5040 for all enquires. Please note: All items requiring a return will only be accepted for return consideration within said timeframe and must be in their original packaging with all warranty papers and accessories returned, in order to expect a full credit. Credit in points will be returned for points-only orders once items have been returned and inspected by our warehouse. Merchandise that is purchased by using both earned rewards points and a TD credit card will be returned for such orders once items have been returned and inspected by our warehouse. We reserve the right to review and deny a credit request if item returned is deemed to be in un-stockable condition. Please note that return waybills (call tags) have an expiry timeframe of 30 days to action. Any call tag not actioned within this period will be void and forfeited, and no further return will be accepted for credit.
Gift Card & Merchandise Restrictions: Redeemed gift card rewards are not refundable, replaceable, or transferable for cash or credit. Lost stolen or mutilated gift cards will not be replaced. Redeemed rewards earned in the Program may not be re-sold or exchanged for other goods or services except as stated on the reward. All rewards are subject to availability. We may substitute rewards of equal or greater value as necessary at our sole discretion. Gift cards are valid at participating merchants only, through the expiration date, if any, as permitted by law. Merchants participating in the Program are subject to change. Gift cards must be surrendered upon redemption and no photocopies will be honored. Gift cards have no cash value and may not be redeemed for cash or its equivalent, and any unused portion will not be returned as cash unless otherwise noted on the gift card. Gift cards are not transferable, returnable or refundable. Use of any gift card is subject to any additional restrictions listed on the gift card. Please note that laptops/computers/e-readers and iPods are not returnable/refundable and are directly subject to their respective manufacturers’ warranty limitations.
Merchandise Delivery: Delivery merchandise orders typically take five to ten business days from submission of your order; remember to order early for holiday and special occasions. If your merchandise is being shipped directly from a manufacturer, allow two to six weeks for delivery. Multiple orders may not always be shipped together. You may receive several shipments to complete your order. Deliveries cannot be made to a Post Office Box, rural routes, or to addresses outside of the United States. To check the status of a shipment, call TD Easy RewardsSM at 1-877-745-5040. Large products are shipped via common carrier truck lines that provide curbside delivery only. Installation of major appliances is not included.
If you have any questions, contact us by:
Toll free: 1-877-745-5040
Send us an e-mail